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Incident history

July
Brief issue removing multiple uploaded documents
Resolved

Some users may have seen an error when removing multiple uploaded documents in quick succession from a custom field. The issue was limited to the document removal action and did not affect the documents themselves.
This has been resolved. The app now waits for each document update to finish before allowing another document change.

July 2 at 07:23 AM EDT

Resolved after 0m

June
Class invoice creation timeout issue
Resolved

Some users creating invoices for larger classes may have seen an error message or timeout during invoice creation. In some cases, the invoices may have still been created even though the page did not clearly show completion.

We identified the issue and updated the invoice creation flow so notification sending no longer slows down the invoice creation request. The issue has been resolved.

June 25 at 10:45 AM EDT

Resolved after 0m

Intermittent parent form save issue
Resolved

We identified and resolved an issue that may have prevented some parents from saving a required form in the parent portal.

The issue was intermittent and only affected a limited set of form submissions. Other platform areas remained available.

A fix has been prepared, and we are monitoring to confirm normal behavior.

June 16 at 10:39 AM EDT

Resolved after 0m

May
Family Creation Flow Limited Functionality
Resolved

We have deployed the fix and confirmed it is working

June 1 at 02:56 PM EDT

Resolved after 0m

Resolved
Resolved

resolved

May 25 at 03:19 PM EDT

Resolved after 0m

Resolved
Resolved

Resolved Test

May 20 at 04:20 PM EDT

Resolved after 1m